FAQs

Can I cancel my order after placing it?

We begin processing orders immediately to ensure prompt delivery. For this reason, once an order has been placed, we are unable to guarantee cancellations or refunds.

If you believe you’ve made an error with your order, please contact us as soon as possible at contact@layara.co, and we will do our best to assist where feasible.

How do I return or exchange an item?

Due to health and safety reasons, we are unable to process refunds.

However, we stand behind the quality of our products. If there is any issue with your order and you would like to request an exchange or discuss a concern, please contact our support team at contact@layara.co. We will respond within 48 hours to assist you with the process.

All exchange requests are subject to review and approval in accordance with our store policies.

What types of payment do you accept?

We accept secure payments via:

    ✓ Visa

    ✓ Mastercard

    ✓ American Express

    ✓ PayPal

All transactions are processed securely to ensure your information remains protected.

What are your shipping options?

We offer both standard and tracked shipping options, depending on the destination country.

Please visit our Shipping page for detailed information regarding delivery timeframes and shipping zones.

What if the item I ordered arrives broken or damaged?

We take exceptional care in packaging your order to ensure it arrives in perfect condition, regardless of distance.

If you discover a defect or damage, please contact us within 7 days of receiving your item at contact@layara.co, including clear photos of the issue. We will review the matter promptly and work with you toward an appropriate resolution.

Requests submitted after the 7-day period may not be eligible for review.